BrightVoice Telecom and VoIP

From answering sales calls to providing customer support, the ability to communicate with your customers over the phone is vital to business operations.  That is why we partnered with Allworx to bring BrightVoice Telecom and VoIP (Voice over IP) solutions to our customers.  Allworx carries enterprise-grade phone systems, IP phones and unified communications software at an affordable price. These solutions can be tailored to fit any business need and budget.

Allworx comes loaded with advanced VoIP features that you need and want, including secure web administration, seven presence settings, remote IP phone support, unlimited call routes, auto attendants and voicemail-to-email. See all the standard features below, as well as the advanced software options that allow you to customize the phone system to your needs.


 

Standard Features

Secure (HTTPS) Web Administration

With Allworx, you don’t need to be a rocket scientist to manage the system.
– Manage Allworx systems from anywhere via secure web access.
– Configure system and user settings.
– Download and install software keys.
– Assign administrative privileges using four role-based user access levels.

My Allworx Manager

Give all your employees an easy way to learn about their Allworx phone system.
– Easily access call details, directory, phone features, and many more.
– Schedule, modify, and monitor conference calls.
– See eligible advanced software license keys for your handset.
– For supervisors, set up agents and queues, and access basic queue statistics.

Voicemail-to-Email

Access voicemail from your inbox.
– Get voicemail messages as WAV file attachments right from your inbox.
– Set up to receive SMS text alerts when new voicemails arrive.
– For important shared voicemail boxes, set up an automatic escalation path to notify select users via text or email until the voicemail messages are retrieved.

7 Presence Settings

Simply update your Allworx presence to automatically change your greeting and call route.
– Set your presence to In Office, At A Meeting, On Vacation, On Business Trip, At Home, Away or Busy.
– Access your presence settings from Allworx IP phone, Allworx Reach™ mobile app, Allworx Interact™ Professional, My Allworx Manager, and Microsoft Skype for Business/Outlook.

Unlimited Call Routes

Customized call routes mean unlimited flexibility.
– Change call routes based on your presence setting or if you’re on an active call.
– Incoming calls can set up to ring multiple handsets simultaneously, including internal extensions and outside numbers.
– If the call is not answered in the first attempt, re-route the call to other internal extensions or outside numbers.
– Create customized call routes based on specific incoming outside phone numbers, area codes or internal extensions.

Auto Attendants

Setting up or changing auto attendants is a snap.
– Nine to 32 auto attendants, depending on the system model.
– Each auto attendant supports up to nine custom greetings and one custom message.
– Each auto attendant can play different greetings based on pre-programmed schedules.
– Each auto attendant can route to other auto attendants, call queues, or extensions.

Remote IP Phone Support

Need to add a phone for your home office or remote employees? Just plug and play.
– Replicate all the features of your IP phone in the office, including the same extension.
– Simply plug the pre-programmed Allworx IP phone into your home cable/DSL router.
– No additional phone license or VPN hardware appliance needed.

Watch this short video to see the features of the Allworx Verge IP phones, including real-time sharing of contacts across mobile devices, instant handoff of active calls and remote control using your mobile device. (Additional software required)


Advanced Software Options