BrightStar Managed IT Service

BrightStar Managed IT Service

As the highest-rated Managed IT Service Provider in Central Texas, we can help you better manage your IT infrastructure by reducing costs, improving efficiency, and ensuring your employees have the resources to succeed, all at an affordable fixed monthly fee.

When your systems are down, everything comes to a screeching halt, destroying productivity. What is the cost if your servers go down, even for an hour? Why worry? Texas Systems Group has the technology to proactively monitor and manage your systems, frequently preventing problems before they impact your business.

Texas Systems Group’s BrightStar Managed IT Service is the foundation of a stable IT infrastructure. The best way to eliminate costly downtime is to prevent problems by proactively monitoring and managing your IT infrastructure. Your business is more successful when you can free up staff to focus on your core business — not IT issues.


Easy to Budget

Fixed IT support costs allow you to easily budget your expenses

Reduce Operation Costs

Save on operational costs with one low monthly flat rate

Improve Efficiencies

Operational efficiencies will increase as we carefully manage your network


Increase Productivity

As your network up-time increases, so does your employees’ productivity

24x7 Proactive Approach

We will proactively monitor, manage and support your network so you don’t have to

24x7 Remote Desktop Support

Give us a call or submit a support ticket anytime. We’re here for you!


Remote Office Support

Cost-effective solutions to support all of your remote offices

Layered CyberSecurity

Protect all your users from the latest security threats with our robust Layered Security Architecture 

Tier II & III Technicians

Our advanced technical staff resolves over 90% of the problems without escalation


Customizable Agreements

Not every business is the same, so our Service Level Agreements are easy to customize to fit your business needs and goals

IT Vendor Management

We will be a single point-of-contact and manage all of your IT vendors, saving you time and hassle

Texas Friendly Staff

You won’t remember the issue you had 6 months ago, but you will remember the experience you had with our Texas friendly staff


 

BrightStar Packages

Fully Managed Remote Managed Remote Assist
Unlimited 24×7 End-User Onsite Support x
Unlimited 24×7 End-User Remote Support x x
Unlimited 24×7 Client IT Admin Remote Support x
24×7 Monitoring and Alerts of Key Systems x x x
Emergency Response x x x
After-Hours Support Line x x x
End-User New Hire and Termination x x
Service Documentation x x x
Patch Management for Servers & Workstations x x x
Network Monitoring x x x
Annual Maintenance x x x
Asset Inventory Management x x x
BrightStar Best Practice Standards x x x
Security Risk Assessments x x x
IT Vendor Consultations x x x
In-House Research on New Products x x x
Monthly and Quarterly Checks x x x
Routine Physical Inspections x
Vulnerability Scans x x x
Security Policy Best Practices x x x
End-User Security Education x x x
CyberSecure Threat Alerts x x x
Virus, Malware and Spam Protection x x x
Web Filtering x x x
Active Dark Web Monitoring x x x
Quarterly Technology Business Review x x x
Strategic Guidance and Planning x x x
Technology Budgeting x x x
Dedicated Account Management x x x