Texas friendly IT support

20
Jun

Texas Systems Group Ranks Highest Among Managed Service Providers in Central Texas

Customers speak out about their Texas-friendly IT support, giving the company more Google Reviews than any other IT firm

AUSTIN, Texas, June 20, 2019 (SEND2PRESS NEWSWIRE) — Texas Systems Group has achieved something no other Central Texas IT firm has matched: earned a five-star rating from 65+ customers in its Google reviews. Their customers’ comments reflect Texas Systems Group’s dedication to its Texas-friendly, honest and caring, IT support.

“I have been working with TXSG since 2017. Every employee we have come across has always been professional, courteous, and worked diligently to solve our issues. The support team is top notch,” says Thuy Sparks.

“I never feel rushed or unimportant whenever I need assistance from their group. Keep up the great work y’all!” says Nicole Fernandez.

“The company I work for uses Texas Systems Group for all of our IT needs! They are always quick to respond to our help tickets and get the job done right. Every one of their employees I’ve worked with has been pleasant and professional!” says Shelby Click.

According to Forbes, approximately 90% of customers rely on online reviews when making business decisions, making the hard-earned Google reviews essential for business growth.

“I’m proud of our staff,” says CEO David Doran. “These are actual reviews from actual customers, and the feedback reaffirms our commitment to serve. Our staff has earned this rating through their compassion for our customers. And I’m humbled by our customers’ comments and that they took the time to leave a review. It means a lot to this team to know we’re not only solving our customers’ problems, but doing it in a way that makes customers feel supported and empowered.”
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24
Apr

Effective IT Services Put People First

Texas Systems Group Expands to Meet Demand for Texas-friendly, Honest and Caring IT Support

AUSTIN, TEXAS (PRWEB) APRIL 24, 2019

The two words, “Information Technology,” conjure visions of computer hardware, software, infrastructure and data. But for Texas Systems Group, the most important components of any IT system are the people who use the systems and the professionals who support those systems 24-7. Texas Systems Group hires its staff not only for their ability to provide expert management of technology systems, but also for their ability to form normal business relationships with clients. Their staff genuinely cares about solving clients’ problems.

“We believe in providing Texas friendly, honest and caring IT support,” says Co-founder and CEO David Doran. “That’s what makes us different from everybody else – our people. And that means we don’t outsource our team. We hire people with people skills; people who are aligned with our core values. Our staff is committed to working together as a team, and always strives for excellence with integrity and professionalism. We remain humbly confident, even as we constantly strive to learn, grow, and improve.”
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19
Feb

This is the Key to TXSG’s Superior Service

We provide IT support for various clients both here in Texas as well as across the United States. And it’s more than just IT, we create relationships with our clients and help them improve their business.

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You choose Texas Systems Group because of our service. That’s what it comes down to. Your employees want responsive service. Your employees want to be able to pick the phone up and call for help and get the help they need to quickly solve their problems so they can continue working, accelerating. It’s all about customer service. We can design solutions and we can implement projects and we do tech really, really well. But without that customer service, that passion for serving others, we wouldn’t be successful. It’s that Texas friendly, honest and caring IT support that we continuously deliver over and over each day.

We want to make sure that your IT issues are taken care of in regards to the follow-ups to make sure that any issues that you have are addressed quickly. You know, we have a proven process to track our tickets to make sure that things are followed up and nothing falls through the cracks.

I think the biggest thing that sets us apart is our people because our people are so friendly and everyone here is just so helpful. It’s just amazing the amount of feedback that we get from our customers how happy they are to have us as their service provider.

We rely heavily on each other on that quick communication to be able to share some of that knowledge. We have some people that are very knowledgeable in data backup and data recovery. We have some people that are very knowledgeable about what goes on in our data center and we share that very quickly. And that’s honestly what I enjoy about working here is that I can always go to someone and be able to get quick solutions and there’s always someone here that’s going to give me the time of day to sort of work through those with me and also with the client.

The value of Texas Systems Group is the type of service that we provide and the efficiency in which we can provide it. We have tech staff that is available 24/7 and we’re not just here to get the immediate fix but we really want to provide a long-term solution so that you don’t continue to have the same issue reoccurring.

I think we do service better than any of the competitors. You can go out and find any company that can provide certifications or a set of technical skills or a set of products. And really where we differentiate ourselves is on the service side. We look for people who have a humble attitude, who reflect professionalism and who are striving for excellence in all that they do. And those things really work together to make us a really great company.

27
Dec

Team Member Spotlight: Kyle Cosgrove

Kyle CosgroveTexas Systems Group is honored to have Kyle Cosgrove leading our Service Desk Team!

Originally Kyle wanted to become an architect, so he got a job as a draftsman at a design firm to be sure that’s the career he wanted to pursue. The firm’s network suffered a catastrophic outage and they lost all of their CAD drawings and files. The internal IT administrator said the network would be down for two weeks so the firm had to send the employees home without pay until they were back up and running. Kyle assisted in creating a peer-to-peer network in the meantime so employees could get back to work, and that’s when he became interested in IT.

 

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