Service Desk Team

27
Dec

Team Member Spotlight: Kyle Cosgrove

Kyle CosgroveTexas Systems Group is honored to have Kyle Cosgrove leading our Service Desk Team!

Originally Kyle wanted to become an architect, so he got a job as a draftsman at a design firm to be sure that’s the career he wanted to pursue. The firm’s network suffered a catastrophic outage and they lost all of their CAD drawings and files. The internal IT administrator said the network would be down for two weeks so the firm had to send the employees home without pay until they were back up and running. Kyle assisted in creating a peer-to-peer network in the meantime so employees could get back to work, and that’s when he became interested in IT.

 

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27
Jul

Welcome Christian Dyess to the Service Desk Team!

Christian DyessTexas Systems Group is thrilled to welcome Christian Dyess to the Service Desk Team!

Christian began taking interest in computers and networking in high school, building his own gaming computer and attending LAN parties with his friends. After high school, he went to college to pursue a business degree but a few years later he decided to get a formal education in information technology.  He received Associate degrees in Network Security and Computer Systems Networking from Texas State Technical College.

Christian worked at a local datacenter and hosting company for 5 years, but decided he wanted a change from providing support to network admins and working the night shift. He recognized that managed service was the direction the IT industry was going and wanted to use his talents to assist business end users. In April he was hired as an IT Administrator on TXSG’s Service Desk Team and we are very happy he came on board!

In his spare time, Christian still plays video games but also enjoys board games, the outdoors, swimming in his pool and being a dad!

 

A couple more fun facts about Christian:

  • Star Wars or Star Trek? Star Wars
  • If you could eat one food for the rest of your life, what would it be? Steak or Sushi

 

What our customers have to say about working with Christian:

  • “Christian was very patient with me and helpful in getting the old computer restarted. Thank you.” – B Hart, Member Association
  • “Christian was very helpful, and my computer did not crash at all yesterday. Thank you!” – Nicole H, Non-Profit Organization