remote desktop support


Nonprofit IT FAQs: From Remote Desktop Support to Cybersecurity

IT systems are a core component of modern nonprofit organizations. In fact, with the right technology in place, nonprofit workflows tend to be more streamlined, and organizations are better able to reach their target audiences to get the word out about their cause. When these IT systems run properly, they can work to help nonprofits achieve their missions more efficiently and effectively. Unfortunately, these systems do not always run as they well as they could. Nonprofits are particularly prone to poor performing tech, which can usually be attributed to a lack of funds, expertise, or even bandwidth. Unoptimized technology ultimately holds organizations back, leading to inefficiencies, miscommunications, and general frustration from all parties involved. This is why implementing effective IT solutions is a crucial part of running a nonprofit organization. Keep reading as we break down three of the most frequently asked questions regarding everything IT for nonprofits, from remote desktop support to cybersecurity. Read more


Understanding Remote Desktop Support Services: VPN vs. RDP

The purpose of remote desktop support services is pretty straightforward: to support your remote workforce by providing secure access to corporate data, systems, and applications. There are two main ways to enable this access. One requires a virtual private network (VPN), while the other uses a process known as remote desktop protocol (RDP). However, when it gets down to the nitty gritty, does your business actually know the difference between these two major remote solutions? If you are like most organizations, the answer is probably no. While both of these support services are fit for facilitating remote work, they work very differently and have their own unique set of pros and cons. Keep reading as we define both VPN and RDP solutions, along with how to choose the best option for your enterprise.

Read more


3 IT Trends Driving Remote Desktop Support Demand

While technology continues to improve, experts keep warning that today’s cyber threat landscape has never been more treacherous. Cyber attacks are becoming more and more complex and the skill gap is widening at an alarming rate, even with a sharp increase (33 percent, to be exact) in IT security, risk, and governance spending in 2021. All of these factors have led to enterprises and vendors seeking out scalable tech solutions – especially those that involve remote desktop support. This can be attributed to the fact that one of the biggest COVID-19-induced trends is working from home. While remote work can help us to keep our physical health in check, it does quite the opposite for corporate networks. Keep reading as we discuss three major trends that will shape the world of remote IT support in 2021.

Read more


How to Boost Employee Morale Through Remote Desktop Support & More

The aftermath of the COVID-19 pandemic has resulted in many employers choosing to make the work from home movement a permanent component of how their employees complete their assignments. This push for remote work has both pros and cons, but one of the most significant concerns for businesses that wish to support a remote workforce is the impact that working from home will have on employee morale. Working from home entails managing things like calls, activities, and other everyday tasks via apps instead of in-person interactions, creating lack of control for some employers. Remote workers can also feel a bit distanced from their fellow co-workers, as 70 percent of remote workers feel left out of the workplace according to a 2019 study. For companies that want to improve employee morale while supporting a digital workforce, read on to discover how regular online calls, flexible hours, remote desktop support, and more can help engage your employees and keep them satisfied. Read more


Can Remote Desktop Support Provide Prompt Response Times?

Remote desktop support offers many advantages for businesses, from lowering costs to offering specialized services. Some customers worry, however, that remote support may delay issue resolution. For businesses in certain industries, like the healthcare field, prompt resolution of problems is critical to their ability to meet client needs.

While it may seem counter-intuitive for remote support to offer response times that equal or exceed the response times of on-site IT departments, the reality is that these remote services can provide the type of immediate response that businesses need. Often, remote services can even prevent issues to begin with, which is the best possible news for healthcare clients and other time-sensitive industries.

Read more