While technology continues to improve, experts keep warning that today’s cyber threat landscape has never been more treacherous. Cyber attacks are becoming more and more complex and the skill gap is widening at an alarming rate, even with a sharp increase (33 percent, to be exact) in IT security, risk, and governance spending in 2021. All of these factors have led to enterprises and vendors seeking out scalable tech solutions – especially those that involve remote desktop support. This can be attributed to the fact that one of the biggest COVID-19-induced trends is working from home. While remote work can help us to keep our physical health in check, it does quite the opposite for corporate networks. Keep reading as we discuss three major trends that will shape the world of remote IT support in 2021.
The aftermath of the COVID-19 pandemic has resulted in many employers choosing to make the work from home movement a permanent component of how their employees complete their assignments. This push for remote work has both pros and cons, but one of the most significant concerns for businesses that wish to support a remote workforce is the impact that working from home will have on employee morale. Working from home entails managing things like calls, activities, and other everyday tasks via apps instead of in-person interactions, creating lack of control for some employers. Remote workers can also feel a bit distanced from their fellow co-workers, as 70 percent of remote workers feel left out of the workplace according to a 2019 study. For companies that want to improve employee morale while supporting a digital workforce, read on to discover how regular online calls, flexible hours, remote desktop support, and more can help engage your employees and keep them satisfied. Read more
Remote desktop support offers many advantages for businesses, from lowering costs to offering specialized services. Some customers worry, however, that remote support may delay issue resolution. For businesses in certain industries, like the healthcare field, prompt resolution of problems is critical to their ability to meet client needs.
While it may seem counter-intuitive for remote support to offer response times that equal or exceed the response times of on-site IT departments, the reality is that these remote services can provide the type of immediate response that businesses need. Often, remote services can even prevent issues to begin with, which is the best possible news for healthcare clients and other time-sensitive industries.