IT Support

20
Feb

Can Remote Desktop Support Provide Prompt Response Times?

Remote desktop support offers many advantages for businesses, from lowering costs to offering specialized services. Some customers worry, however, that remote support may delay issue resolution. For businesses in certain industries, like the healthcare field, prompt resolution of problems is critical to their ability to meet client needs.

While it may seem counter-intuitive for remote support to offer response times that equal or exceed the response times of on-site IT departments, the reality is that these remote services can provide the type of immediate response that businesses need. Often, remote services can even prevent issues to begin with, which is the best possible news for healthcare clients and other time-sensitive industries.

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27
Jan

Why IT Services for Startups are the Key to Success

According to Forbes, when it comes to enterprise startups, having a technical co-founder can help your business out-perform the competition by 230%. However, if your business is consumer-oriented instead of enterprise-oriented, it was found that this statistic is quite the opposite. In fact, startup businesses that are meant to serve consumers that have at least one technical co-founder actually underperform by 31%. If your business is in the B2C (business to consumer) category and you lack technical co-founders, your technical knowledge is probably limited. With the world around us becoming more and more digital by the day, it is hard to avoid technology completely – especially if you are aiming to build a tech company from the ground up.

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20
Dec

Common Misconceptions of Remote IT Support

For many businesses, outsourced IT support provides a secure, cost-effective, and helpful way to manage their IT needs. Sometimes, though, misconceptions about remote IT support prevent businesses from obtaining the technology help they need. Here are some of the most common misconceptions about outsourced IT support. Read on to learn more about how this support can help, not hinder your business. Do not forget to reach out to a managed IT services provider like Texas Systems Group with any questions you might have about how these services can assist your business with its unique IT needs.

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24
Apr

Effective IT Services Put People First

Texas Systems Group Expands to Meet Demand for Texas-friendly, Honest and Caring IT Support

AUSTIN, TEXAS (PRWEB) APRIL 24, 2019

The two words, “Information Technology,” conjure visions of computer hardware, software, infrastructure and data. But for Texas Systems Group, the most important components of any IT system are the people who use the systems and the professionals who support those systems 24-7. Texas Systems Group hires its staff not only for their ability to provide expert management of technology systems, but also for their ability to form normal business relationships with clients. Their staff genuinely cares about solving clients’ problems.

“We believe in providing Texas friendly, honest and caring IT support,” says Co-founder and CEO David Doran. “That’s what makes us different from everybody else – our people. And that means we don’t outsource our team. We hire people with people skills; people who are aligned with our core values. Our staff is committed to working together as a team, and always strives for excellence with integrity and professionalism. We remain humbly confident, even as we constantly strive to learn, grow, and improve.”
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19
Feb

This is the Key to TXSG’s Superior Service

We provide IT support for various clients both here in Texas as well as across the United States. And it’s more than just IT, we create relationships with our clients and help them improve their business.

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You choose Texas Systems Group because of our service. That’s what it comes down to. Your employees want responsive service. Your employees want to be able to pick the phone up and call for help and get the help they need to quickly solve their problems so they can continue working, accelerating. It’s all about customer service. We can design solutions and we can implement projects and we do tech really, really well. But without that customer service, that passion for serving others, we wouldn’t be successful. It’s that Texas friendly, honest and caring IT support that we continuously deliver over and over each day.

We want to make sure that your IT issues are taken care of in regards to the follow-ups to make sure that any issues that you have are addressed quickly. You know, we have a proven process to track our tickets to make sure that things are followed up and nothing falls through the cracks.

I think the biggest thing that sets us apart is our people because our people are so friendly and everyone here is just so helpful. It’s just amazing the amount of feedback that we get from our customers how happy they are to have us as their service provider.

We rely heavily on each other on that quick communication to be able to share some of that knowledge. We have some people that are very knowledgeable in data backup and data recovery. We have some people that are very knowledgeable about what goes on in our data center and we share that very quickly. And that’s honestly what I enjoy about working here is that I can always go to someone and be able to get quick solutions and there’s always someone here that’s going to give me the time of day to sort of work through those with me and also with the client.

The value of Texas Systems Group is the type of service that we provide and the efficiency in which we can provide it. We have tech staff that is available 24/7 and we’re not just here to get the immediate fix but we really want to provide a long-term solution so that you don’t continue to have the same issue reoccurring.

I think we do service better than any of the competitors. You can go out and find any company that can provide certifications or a set of technical skills or a set of products. And really where we differentiate ourselves is on the service side. We look for people who have a humble attitude, who reflect professionalism and who are striving for excellence in all that they do. And those things really work together to make us a really great company.