Ideas about health and behaviors are shaped by the communication, information, and technology that people interact with on a daily basis. Health information technology (IT) is a crucial aspect of healthcare, public health, and the way our society views health. IT in healthcare determines the ways that professionals and the public search for, understand, and use health information, which can have a heavy impact on their health decisions and actions. Read on as we delve into why IT support for healthcare is an industry-wide necessity for modern-day medical facilities. Read more
The COVID-19 pandemic has fueled big changes in the healthcare industry, including everything from telehealth expansion to the rapid deployment of temporary hospitals. Unfortunately, alongside the large influx of telework, mobile tech, remote care, and temporary hospitals, there has also been an increase in cyber threats. The uptick in cyber attacks during the worldwide pandemic is happening extremely fast, as cyber criminals are taking advantage of new opportunities to access and use sensitive data such as patient health records or credit card information. Hackers’ main targets include virtual private networks (VPNs), remote workers, and cloud service platforms. This new threat landscape could have major and lasting consequences for healthcare organizations, making it crucial for them to have a line of defense ready to combat any attacks. Read on as we discuss the added risk of cyber crime for this industry, some commonly overlooked security elements, and why IT support for healthcare is an essential tool right now. Read more
Freestanding emergency centers (FECs) are saving lives in areas where traditional hospital emergency rooms cannot survive. With a smaller footprint and smaller budget than traditional ERs, they cost less to build and run. At the same time, they offer identical, life-saving services to hospital emergency rooms, complete with 24//7/365 availability, specialists on-call, and advanced medical capabilities.
Servicing the IT needs of these centers can be a challenge. In fact, the IT needs of FECs are complex and demanding. However, a seamless, integrated IT infrastructure is critical to the survival of the FECs. That is why Texas Systems Group (TXSG) is developing, and implementing, revolutionary solutions for these organizations. Here are some of the challenges that healthcare IT managed service providers like TXSG can address for freestanding emergency centers.
Saving lives is the number one priority of FECs. However, in order to do so effectively, they need to be able to work with a smaller budget than do traditional hospital ERs. Operating on a lean budget is particularly important in areas with high rates of uninsured individuals and low incomes.
Faced with financial constraints, FECs must provide cutting edge IT services without hiring in-house technicians to be available 24/7/365. These emergency centers need an IT infrastructure that can immediately deal with problems, offer uninterrupted uptime, handle frequent staff transitions, maintain patient data security, and more. However, hiring in-house staff to implement this infrastructure is simply too expensive.
Healthcare IT managed service providers offer a solution for FECs. They charge one low monthly per-device fee for IT support day and night. For three locations of the Austin Emergency Center, for example, healthcare IT managed service provider TXSG was able to offer the highest level of IT support for extremely affordable prices. Those cost savings from an experienced healthcare IT managed service provider can mean the difference between surviving and closing down for many FECs.
Healthcare, and FECs in particular, are unique in that they cannot tolerate any downtime when it comes to their IT infrastructure. Downtime can be the difference between life and death for patients. Outsourcing IT can be risky, because it increases the response time when problems arise. In a crisis, waiting even a few hours for a technician to arrive and resolve an issue can put patient lives at risk.
Healthcare IT managed service providers offer a solution in the form of proactive management of IT systems. Rather than reacting to issues, the TXSG model identifies and addresses them before they occur. In the rare instances when problems do arise, healthcare IT managed service providers like TXSG also reactively address these issues quickly. We are available any time of the day or night, and can even send local technicians armed with specific instructions on resolving the problem to rapidly get the system up and running again.
Freestanding emergency rooms offer identical services to hospital emergency rooms. However, they do so with a smaller budget and in a smaller space. Adding a full-blown IT department in-house is simply unrealistic when it comes to maintaining this smaller footprint.
Healthcare IT managed service providers offer a solution by being located off-site. As such, they do not require space or resources within the FEC. This leaves space and resources to be dedicated to the other critical functions of the FEC, and allows the FEC to maintain the small footprint that allows it to succeed at saving lives within its community.
In order to provide life saving care around the clock, FECs need to maintain a large staff. The frequent transitions required by this large staff means that FECs need to possess intelligent, thoughtful procedures and a flawless IT infrastructure.
Healthcare IT managed service providers do not believe in reinventing the wheel. Instead, they use processes they already have in place to streamline the onboarding and offboarding of staff. The result is a process that seamlessly allows staff to transition whenever necessary without any hiccups in the IT infrastructure or patient care.
The IT needs of the healthcare industry are unlike those of any other industry. In order to meet these needs well, FECs need IT experts who understand the industry and its unique needs. Not just any IT service provider will do.
Healthcare IT managed service providers have expertise specifically in the healthcare field. When it comes to healthcare IT managed service provider TXSG, we have experience helping multiple FECs find and integrate IT solutions for their business models. As a result, we can help to proactively prevent problems, make sure the FEC is in compliance, and more.
FECs face unique challenges when it comes to their IT needs. That is why they need the assistance of healthcare IT managed service providers like TXSG. We implement solutions that save money, reduce the FEC’s footprint, provide necessary uptime and support, seamlessly onboard and offboard staff, and cater to the unique needs of the healthcare industry.