Customer Satisfaction

20
Jun

Texas Systems Group Ranks Highest Among Managed Service Providers in Central Texas

Customers speak out about their Texas-friendly IT support, giving the company more Google Reviews than any other IT firm

AUSTIN, Texas, June 20, 2019 (SEND2PRESS NEWSWIRE) — Texas Systems Group has achieved something no other Central Texas IT firm has matched: earned a five-star rating from 65+ customers in its Google reviews. Their customers’ comments reflect Texas Systems Group’s dedication to its Texas-friendly, honest and caring, IT support.

“I have been working with TXSG since 2017. Every employee we have come across has always been professional, courteous, and worked diligently to solve our issues. The support team is top notch,” says Thuy Sparks.

“I never feel rushed or unimportant whenever I need assistance from their group. Keep up the great work y’all!” says Nicole Fernandez.

“The company I work for uses Texas Systems Group for all of our IT needs! They are always quick to respond to our help tickets and get the job done right. Every one of their employees I’ve worked with has been pleasant and professional!” says Shelby Click.

According to Forbes, approximately 90% of customers rely on online reviews when making business decisions, making the hard-earned Google reviews essential for business growth.

“I’m proud of our staff,” says CEO David Doran. “These are actual reviews from actual customers, and the feedback reaffirms our commitment to serve. Our staff has earned this rating through their compassion for our customers. And I’m humbled by our customers’ comments and that they took the time to leave a review. It means a lot to this team to know we’re not only solving our customers’ problems, but doing it in a way that makes customers feel supported and empowered.”
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13
Jul

Superior Customer Satisfaction Sets Us Apart!

Customer Service

 

For Texas Systems Group, it’s all about consistently providing Texas friendly, honest and caring customer service. It is what sets us apart from all the other IT Service Providers out there. Our current Customer Satisfaction Score is 9.91/10, thanks to our well trained, highly professional and Texas friendly technical team!

Here are just a few of the 5 Star Ratings we have received in the past month –

  • Cory is ALWAYS great to work with. He is professional, and calming when my desktop gets wonky. I appreciate him greatly. – E. Damon, Healthcare Organization
  • Great job!!! I called in for a little guidance on Shari’s issue and while Anh Tuan was working on it, Jennifer reported the same issue. Anh Tuan had both of them up and running in no time. That’s superior service. I couldn’t have asked for anything more on this ticket. – Tom R., Architectural Design Firm
  • So very helpful! Always the best service! – Andrea B., Propery Management Company
  • Courteous and professional. I appreciate the helpful explanation about the situation. Quick and easy resolution of the problem. Thanks. – K. Lilly, Non-Profit Organization
  • Always great customer service! – Dr. G, Healthcare Organization
  • Quick and easy resolution of problem. Kyle was professional and courteous. Thanks. – K. Lilly, Non-Profit Organization
  • Justin is awesome!!! – Anne L., Healthcare Organization
  • Good communication and follow through. Task completed very quickly and confirmation in the form of an image. I appreciate that. – Tom R., Architectural Design Firm
  • Anh and Nathan were very helpful in solving the problem – C. Edwards, Non-Profit Organization
  • He replied to my request promptly. He was very professional in his demeanor. Thanks again. – A. Lozano, Healthcare Organization

We couldn’t be more honored to receive such awesome feedback from our clients! Check out these and other reviews on our BizRatings page.