BizRatings

13
Jul

Superior Customer Satisfaction Sets Us Apart!

Customer Service

 

For Texas Systems Group, it’s all about consistently providing Texas friendly, honest and caring customer service. It is what sets us apart from all the other IT Service Providers out there. Our current Customer Satisfaction Score is 9.91/10, thanks to our well trained, highly professional and Texas friendly technical team!

Here are just a few of the 5 Star Ratings we have received in the past month –

  • Cory is ALWAYS great to work with. He is professional, and calming when my desktop gets wonky. I appreciate him greatly. – E. Damon, Healthcare Organization
  • Great job!!! I called in for a little guidance on Shari’s issue and while Anh Tuan was working on it, Jennifer reported the same issue. Anh Tuan had both of them up and running in no time. That’s superior service. I couldn’t have asked for anything more on this ticket. – Tom R., Architectural Design Firm
  • So very helpful! Always the best service! – Andrea B., Propery Management Company
  • Courteous and professional. I appreciate the helpful explanation about the situation. Quick and easy resolution of the problem. Thanks. – K. Lilly, Non-Profit Organization
  • Always great customer service! – Dr. G, Healthcare Organization
  • Quick and easy resolution of problem. Kyle was professional and courteous. Thanks. – K. Lilly, Non-Profit Organization
  • Justin is awesome!!! – Anne L., Healthcare Organization
  • Good communication and follow through. Task completed very quickly and confirmation in the form of an image. I appreciate that. – Tom R., Architectural Design Firm
  • Anh and Nathan were very helpful in solving the problem – C. Edwards, Non-Profit Organization
  • He replied to my request promptly. He was very professional in his demeanor. Thanks again. – A. Lozano, Healthcare Organization

We couldn’t be more honored to receive such awesome feedback from our clients! Check out these and other reviews on our BizRatings page.

14
Feb

Feeling the Love on Valentine’s Day with Customer Satisfaction Ratings!

Valentine's Day

 

We want to express how much we appreciate our clients and what better day to show the love than Valentine’s Day!

Being in the service industry, customer satisfaction ratings are a big deal to us.  Texas Systems Group’s founders, David and Andrew, started the company in 2002 with hopes to fill a void in the local IT service market. Most of the IT companies at the time were staffed with the typical, cliche computer technicians that weren’t very friendly or professional.  IT issues are painful enough, especially for businesses who rely heavily on their computers and network to operate.  Having a negative experience with an unfriendly technician made it even worse.  David and Andrew wanted to turn negative experiences into positive ones by hiring Texas friendly professionals dedicated to providing excellent customer service.  You might not remember the specific IT issue you had six months ago, but we want you to remember the positive experience you had working with our team!

Our customers are asked to briefly rate their experience through BizRatings once a service ticket is complete.  We understand how busy they are, especially if they were just having a computer issue and now need to catch up after any downtime they may have had.  That’s why we are overwhelmed with gratitude to see so much feedback!  Most of the responses are a quick rating from 1 to 10, but a lot of customers also take the time to type a message commending the technician and/or service team for taking care of their issue.  You can read the messages below or by visiting our BizRatings page.

 

We are so blessed and humbled by the high customer satisfaction ratings we receive on a regular basis.  Our team members definitely appreciate the feedback and it shows us that the goals David and Andrew set from the beginning are still being met fifteen years later.  So allow us to say “thank you” again to our amazing customers!  We love you; not just on Valentine’s Day, but EVERY day!