TXSG’s Core Values Are What Helps Us Deliver Texas Friendly IT Support

Our Core Values defines our customer-centric service delivery and is the reason we are ranked as one of the top Managed IT Service Providers in Austin. We hire, review and sometimes release employees back into the workforce based on their performance in these 5 areas. They are key in our ability to deliver our Texas friendly, honest and caring IT support to our clients.

Check out our latest video about What We Value.

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Read the transcript

Christine Lee – CFO

“Whenever we’re looking to hire a new employee or even review our current employees, we use our Core Values for the basis of those discussions. It helps serve our clients because we are able to have a similar mindset. When you’re able to work with someone who’s Humbly Confident like you are, it helps us all to be on the same page and collaborate better together. In the end, helps serve our clients because we’re able to give them the best service and consistent service that they can expect from us.”

 

Joel Gough – IT Administrator

“I would describe the Core Values as being like legs on a table. They all need to be there for everybody to deliver the kind of service that’s expected of us. If you’re not Humbly Confident, you’re not going to want to Learn, Grow, and Improve. If everyone’s not Learning, Growing, and Improving then the Commitment to the Team is going to suffer. We want to Operate with Integrity and Professionalism to make sure that we can deliver the highest quality of service that we can and Strive for Excellence. All of those values are there in order for us to do our job the right way.”

 

Dinah Neveu – HR office Manager

“I would say that Committed to the Team is the Core Value that sets us apart from other companies, mainly because we are such a team-oriented environment. When people come into work they work hard for the betterment of the company. And one of the things I love about this place is that pretty much the second that you even look like you’re in need of help, someone recognizes it and someone offers to assist you. And that’s how our techs are with our customers and it’s just an extremely accommodating and supportive environment.”

 

Kyle Cosgrove – Service Desk Manager

“Being part of the Operations Team, we deal a lot with the goals that we set and we set the bar relatively high. We have no issues passing that bar each time. But it’s kinda that drive for excellence and all the team members really pushing to meet those values and metrics. I think that really sets us apart from any other place I’ve seen.”

 

Kevin Fritz – Service Coordinator

“IT support customers want to be treated like people too, and I think that a lot of places kind of miss that. Professionalism and integrity are essential to creating a good relationship with the customer in a friendly way, being able to help them with their issue. I think that that’s really important for customers to feel like they can call you and talk to you about anything.”

 

David Doran – CEO

“Our Core Values at Texas Systems Group are essential to our success because these Core Values define who we are. It’s the principals we live by, defines our culture. More importantly, it helps us bring a unified team together that believe in the same common purpose. With this common purpose of wanting to provide our Texas friendly, honest and caring IT support we’re able to deliver just phenomenal customer service.”

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