These 5 Core Values are Key to Outstanding Support

What’s the key to Texas Systems Group’s ability to deliver Texas friendly, honest and caring IT support? It’s our Core Values! Our Core Values define who we are as a company, how we serve our clients, how we engage with vendors and partners, and who we choose to employ. They are the heart and soul of TXSG.

1. Strive for Excellence
We do not accept mediocrity. Our standards are set high and we hold each other accountable to achieve them. We want to ensure that each interaction – whether it’s with our clients, vendors or each other – is the best it can be and continuously strive to improve beyond that. First and foremost, we are people helping people in any capacity needed for each situation.

2. Committed to the Team
Our team members are eager to help others and are willing to go above and beyond their primary responsibilities to serve our clients and our company. No single person at Texas Systems Group knows everything, but we can engage each other respectfully and collaborate to solve any issue that comes our way. By working together, there’s nothing that we can’t do!

3. Operate with Integrity and Professionalism
We interact with our clients, vendors, and team with the utmost integrity and conduct ourselves as professionals. When co-founders David Doran and Andrew Lam started Texas Systems Group in 2002, they did so because they wanted to create a company that could deliver friendly and memorable IT support to clients while still remaining totally professional in appearance, communication and demeanor. Mission accomplished!

4. Learn, Grow, Improve
We never stop learning. We love solving challenging problems and sharing our knowledge. When we hire, we are not only looking for people who have impressive skills in their field already – whether their role is technical, administrative or sales – but people who want to learn and continually improve themselves. Technology is ever-changing and advancing, so we must be as well!

5. Humbly Confident
We attract people with positive attitudes that exhibit both humility and confidence. Our staff is able to turn constructive criticism into growth and possesses enough faith in themselves and their abilities to take charge of any situation at hand. Being ‘humbly confident’ may be an oxymoron, but there is a time and place for both!

We live and breathe by our Core Values and Code of Ethics to ensure that we are able to create positive experiences with those we come in contact with.

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