Team Member Spotlight: Kyle Cosgrove

Kyle CosgroveTexas Systems Group is honored to have Kyle Cosgrove leading our Service Desk Team!

Originally Kyle wanted to become an architect, so he got a job as a draftsman at a design firm to be sure that’s the career he wanted to pursue. The firm’s network suffered a catastrophic outage and they lost all of their CAD drawings and files. The internal IT administrator said the network would be down for two weeks so the firm had to send the employees home without pay until they were back up and running. Kyle assisted in creating a peer-to-peer network in the meantime so employees could get back to work, and that’s when he became interested in IT.

 

Kyle was offered a job at a local IT Service Provider, where he worked for twelve years doing help desk support, project management, complex server implementations and everything in between. When Texas Systems Group was expanding our team and hiring more technicians, a former colleague of Kyle’s highly recommended him and soon after he came on board as a TXSG IT Administrator!

Kyle loves being on the front lines resolving client issues and turning upset customers into happy ones. He is also excited to broaden his knowledge and gain more certifications, particularly in cloud technologies. Since starting with Texas Systems Group in April of 2018, he has gone from being a member of the Service Desk Team to leading it as Service Desk Manager.

In his spare time, Kyle enjoys playing video games and once he finds a gym he likes, he looks forward to getting back into Mixed Martial Arts and jiu-jitsu.

 

Here are some fun facts about Kyle:

  • Star Wars or Star Trek? Spaceballs
  • If you could eat one food for the rest of your life, what would it be? Chicken

 

Here is what a few of our customers have to say about their experience with Kyle:

  • “Kyle was great with his response time and patience!” – Cole N, Non-Profit Organization
  • “Great patience! And he taught me how to fix it myself next time.” – Tracy G, Member Association

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