Event Recap: TXSG Open House & Technology Showcase

If you didn’t get a chance to come to our Open House & Technology Showcase on Thursday, September 12th, we’re sorry you missed out! It was a great night and everyone enjoyed themselves. Food and drinks were consumed, photos were snapped, fun was had, and some pretty sweet prizes were given away.

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Challenges That Healthcare IT Managed Service Providers Can Address for Freestanding Emergency Centers

Freestanding emergency centers (FECs) are saving lives in areas where traditional hospital emergency rooms cannot survive. With a smaller footprint and smaller budget than traditional ERs, they cost less to build and run. At the same time, they offer identical, life-saving services to hospital emergency rooms, complete with 24//7/365 availability, specialists on-call, and advanced medical capabilities.

Servicing the IT needs of these centers can be a challenge. In fact, the IT needs of FECs are complex and demanding. However, a seamless, integrated IT infrastructure is critical to the survival of the FECs. That is why Texas Systems Group (TXSG) is developing, and implementing, revolutionary solutions for these organizations. Here are some of the challenges that healthcare IT managed service providers like TXSG can address for freestanding emergency centers.


Challenge 1: Hiring in-house technicians to be available 24x7x365 is expensive.

Saving lives is the number one priority of FECs. However, in order to do so effectively, they need to be able to work with a smaller budget than do traditional hospital ERs. Operating on a lean budget is particularly important in areas with high rates of uninsured individuals and low incomes.

Faced with financial constraints, FECs must provide cutting edge IT services without hiring in-house technicians to be available 24/7/365. These emergency centers need an IT infrastructure that can immediately deal with problems, offer uninterrupted uptime, handle frequent staff transitions, maintain patient data security, and more. However, hiring in-house staff to implement this infrastructure is simply too expensive.


Solution: Healthcare IT managed service providers charge one low monthly per-device fee for IT support day and night.

Healthcare IT managed service providers offer a solution for FECs. They charge one low monthly per-device fee for IT support day and night. For three locations of the Austin Emergency Center, for example, healthcare IT managed service provider TXSG was able to offer the highest level of IT support for extremely affordable prices. Those cost savings from an experienced healthcare IT managed service provider can mean the difference between surviving and closing down for many FECs.


Challenge 2: Network and computers need to work fast, all the time.

Healthcare, and FECs in particular, are unique in that they cannot tolerate any downtime when it comes to their IT infrastructure. Downtime can be the difference between life and death for patients. Outsourcing IT can be risky, because it increases the response time when problems arise. In a crisis, waiting even a few hours for a technician to arrive and resolve an issue can put patient lives at risk.


Solution: Healthcare IT managed service providers monitor, manage, and maintain systems proactively to cut down on issues, as well as reactively to quickly address any problems that may arise.

Healthcare IT managed service providers offer a solution in the form of proactive management of IT systems. Rather than reacting to issues, the TXSG model identifies and addresses them before they occur. In the rare instances when problems do arise, healthcare IT managed service providers like TXSG also reactively address these issues quickly. We are available any time of the day or night, and can even send local technicians armed with specific instructions on resolving the problem to rapidly get the system up and running again.


Challenge 3: FECs operate the same as a full-blown emergency room at a hospital but within a smaller footprint.

Freestanding emergency rooms offer identical services to hospital emergency rooms. However, they do so with a smaller budget and in a smaller space. Adding a full-blown IT department in-house is simply unrealistic when it comes to maintaining this smaller footprint.


Solution: Healthcare IT managed service providers are located off-site and do not take up space or precious resources within the building.

Healthcare IT managed service providers offer a solution by being located off-site. As such, they do not require space or resources within the FEC. This leaves space and resources to be dedicated to the other critical functions of the FEC, and allows the FEC to maintain the small footprint that allows it to succeed at saving lives within its community.


Challenge 4: FECs need to create procedures to accommodate frequent staff transitions.

In order to provide life saving care around the clock, FECs need to maintain a large staff. The frequent transitions required by this large staff means that FECs need to possess intelligent, thoughtful procedures and a flawless IT infrastructure.


Solution: Healthcare IT managed service providers typically already have processes in place to streamline staff onboarding and offboarding.

Healthcare IT managed service providers do not believe in reinventing the wheel. Instead, they use processes they already have in place to streamline the onboarding and offboarding of staff. The result is a process that seamlessly allows staff to transition whenever necessary without any hiccups in the IT infrastructure or patient care.


Challenge 5: FECs need to be able to hire and manage IT experts who understand the healthcare industry and their unique needs.

The IT needs of the healthcare industry are unlike those of any other industry. In order to meet these needs well, FECs need IT experts who understand the industry and its unique needs. Not just any IT service provider will do.


Solution: Healthcare IT managed service providers often specialize in and are successful at servicing specific areas and know how to solve and prevent problems, address compliance issues, work with specialized software, and understand the operations of organizations within those industries.

Healthcare IT managed service providers have expertise specifically in the healthcare field. When it comes to healthcare IT managed service provider TXSG, we have experience helping multiple FECs find and integrate IT solutions for their business models. As a result, we can help to proactively prevent problems, make sure the FEC is in compliance, and more.

FECs face unique challenges when it comes to their IT needs. That is why they need the assistance of healthcare IT managed service providers like TXSG. We implement solutions that save money, reduce the FEC’s footprint, provide necessary uptime and support, seamlessly onboard and offboard staff, and cater to the unique needs of the healthcare industry.


TXSG will be closed Monday, September 2nd for Labor Day

Labor Day

“Labor Day 2019 is on Monday, September 2nd. Labor Day pays tribute to the contributions and achievements of American workers and is traditionally observed on the first Monday in September. It was created by the labor movement in the late 19th century and became a federal holiday in 1894. Labor Day weekend also symbolizes the end of summer for many Americans, and is celebrated with parties, street parades and athletic events.”

Texas Systems Group will be closed on Monday, September 2nd to celebrate Labor Day.

• If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes.


• Please send an email to, which we will respond to on Tuesday, September 3rd during normal business hours.

Have a great holiday weekend!
The TXSG Team


How Can Managed Cloud Service Providers Keep Data Secure?

Managed Cloud Service

Managed cloud service providers (MSPs) offer valuable resources to businesses that desire outside support for operations such as data storage, IT support, cloud computing, and more. However, they often have to overcome the perception among their clients that their solutions are less secure than is an on-site data center.

The question “how can managed cloud service providers keep data secure?” actually has many answers. When used in combination with each other, these solutions can make MSPs more secure than on-site data centers while offering clients the advantages of the cloud. An IT services firm like TXSG can help providers offer the most secure data protection systems around in order to ensure data safety and win over the confidence of their clients, as well as offer you the highest level of data security ourselves.


Managed cloud service providers can install firewalls.

External and internal firewalls can work together to prohibit unauthorized access to data. Firewalls can examine any incoming data requests and evaluate them for potential threats and unauthorized requests. Requests that do not pass the inspection are refused access to the data. The right combination of external and internal firewalls can create a powerful barrier to potential breaches, improving the security of the data handled by managed cloud service providers.


Managed cloud service providers can create end-to-end encryption for all their data.

Data in transit is at risk unless it is carefully protected through encryption. As a result, all service providers can enhance their data security by offering end-to-end encryption. This means that at every point along the way between servers, information is encrypted. The data cannot be accessed without the use of a secret key. End-to-end encryption protects the data at every point throughout its transmission in order to avoid hacking and security breaches that could spell disaster for clients of service providers who depend upon the security of their sensitive information.


Managed cloud service providers can encrypt data at rest.

Encryption while data is on the move is critical, but service providers also need to encrypt data when it is at rest. This means that data should require a key (such as a password) to access it, even when it is sitting on a secure server or on the end-user’s device. Encryption of data at rest makes it difficult for unauthorized users to access information from service providers, even if they manage to breach the server’s security.


Managed cloud service providers can provide granular user access to information.

Another level of security that managed cloud service providers can install on their data is user access. Instead of allowing any user on a server or device to access data, they can authorize only certain users to view the information. As a result, even if a user manages to get to a file, they cannot access the information on that file unless they are listed as an authorized user.


Managed cloud service providers can encrypt access to specific types of data.

Layered security is a smart approach for providers. One way to add layers of protection to sensitive data is to encrypt specific types of information within files. For example, while a client database might be encrypted, providers may choose to also require passwords to access specific client entries within that database, or to access particularly sensitive pieces of information like social security numbers or credit card numbers. This granular encryption ensures that the most sensitive data is safe even in the event of a security breach at the level of the server or even the file itself.


Managed cloud service providers should automatically delete data that is no longer needed.

Much of the data security that service providers implement will deal with existing data. The best security practices ensure that the data under the MSP’s care is preserved without tampering by unauthorized sources. However, there are times when deleting information is actually the best security measure possible.

Usually, deleting data occurs when it is no longer needed. For example, a client may request to be removed from a mailing list. Someone may pass away, or a credit card or bank account may close. Under these circumstances, service providers should have processes in place that allow for the immediate deletion of this information.


Managed cloud service providers can provide private cloud hosting.

It is often considered a public act to place information on the cloud. Sharing the cloud with others can increase the security risks for service providers who are trying to keep client information safe. Sometimes, managed cloud service providers instead need to implement private cloud hosting. This means putting their clients’ information in the cloud, but on private servers that are dedicated to their clients and not shared by others.

Learn more about Cyber Security HERE

Keeping data secure is one of the primary responsibilities of managed cloud service providers. It is also very possible when these MSPs implement the right processes. Firewalls can prevent unauthorized access of information. End-to-end encryption, and the encryption of data at rest can preserve the privacy of information no matter where it is. Granular user access to information, as well as encryption of specific types of information, can add useful layers of security. Automatic deletion of unneeded information, as well as private cloud hosting, can also provide greater security for clients’ personal data.

Here at TXSG, we offer a range of services to secure data. We can help you create the data security solutions you need to preserve client data, no matter how sensitive it is. We can also preserve your data in a way that ensures its integrity and security for the long term.


Why Adopting Standardized IT Solutions for Small and Medium Business Can Save You Money



Standardization can often be a bone of contention with clients. They want innovation and flexibility. Standardizing IT solutions for small and medium business, makes them feel as if they are settling for something less than stellar.

What many businesses fail to realize, however, is that standardized IT solutions, can create innovation, save time, and save money, all of which are particularly important to SMBs who often need to maximize limited resources.

Here at Texas Systems Group, we adopt standardized IT solutions for small and medium business because we know that these solutions offer our clients exactly what they need: Financial efficiency along with high quality results.


Standardized IT solutions for small and medium business maximize employee productivity.

Standardizing IT solutions for small and medium businesscan save you money by streamlining processes you use all the time. Streamlining these processes eliminates less efficient ways of achieving the same goal.

In addition, using standardized solutions prevents time wasted by employees who are looking for the right way to accomplish a goal. Without standardized processes, employees have to come up with their own approaches using time they could be spending on other projects.

As a result, these IT solutions for small and medium business maximize employees’ time. With standardized practices, employees have more time to devote to other aspects of their job, which leads to greater productivity and cost savings for your business.


Standardized saves time on problem resolution.

In addition, standardized IT solutions for small and medium business also minimize the amount of time it takes to resolve problems. For example, a standardized approach to dealing with IT helpdesk tickets means that everyone who submits a ticket receives a resolution in the shortest possible amount of time.

The result? Happier customers who receive stellar customer service and happier employees who can more quickly return to the tasks at hand. Satisfied customers and happy employees lead to more business and more productivity. That translates into more money for your company. Speedy problem resolution is a profitable way to go.


Standardized IT solutions for small and medium business reduce costs.

Standardization not only helps you to maximize the profits you earn from your business. They can also save you on expenses. For example, if a process lacks standardization, then a new solution may need to be researched and implemented every time. Each solution may require new purchases, or new technology which may or may not be utilized the next time a problem presents itself.

In addition, the process of finding and implementing solutions can be time-consuming. This is time you pay for that could have been spent in other, more productive pursuits. When you standardize IT solutions for small and medium business, however, you eliminate these unnecessary expenses. You know what you need to address specific problems and which processes to follow. As a result, you enjoy a way to resolve issues as quickly and as inexpensively as possible.


Standardized improves quality.

Finding IT solutions for small and medium business includes focusing on quality. Inefficient, costly, complicated, or time consuming solutions will do little to meet these businesses’ needs or help them reach their goals. When solutions are not standardized, however, you run the risk of implementing solutions that are subpar. One person’s preferred solution, for example, may simply not be the best possible solution for your business.

Standardized IT solutions for small and medium business, however, are the best ones out there for the companies they are a part of. They have proven themselves to be cost effective and reliable over the long-term. As a result, the business can confidently use them over and over to resolve problems and streamline processes.

Improved quality means that you enjoy IT solutions for your small and medium business that deliver the highest possible quality for the lowest possible price.


Standardized IT solutions for small and medium business pave the way for innovation.

Many businesses worry that standardized IT solutions will inhibit innovation. They worry about creating a stale environment where good ideas go to die. The reality, however, is that when standardized, can actually pave the way for exciting and profitable innovation.

The reason that standardization allows for more innovation, not less, is that it removes the time, energy, and mental focus needed to find solutions to the same problems over and over again. Instead, with processes and technologies in place to streamline problem solving, you and your employees have more time and energy to devote to creativity and innovation. Who knows what exciting new changes will come as the result of standardized IT solutions for small and medium business?

When you need IT solutions for small and medium business, think about embracing standardization. It can offer you the chance to save and make money, while delivering solutions that improve your company.

You may also want to consider reaching out to the Texas Systems Group. We specialize in standardized IT solutions for small and medium business. Some of our services include BrightStar Managed Services, BrightCloud Private Cloud Hosting, BrightSolutions IT Project Solutions and BrightVoice Telecom and Voice over IP (VoIP) services. We pride ourselves on offers standardized services that can help your business thrive.