News

31
Dec

Thank You and Happy New Year!

“Civilizations around the world have been celebrating the start of each new year for at least four millennia. Today, most New Year’s festivities begin on December 31 (New Year’s Eve), the last day of the Gregorian calendar, and continue into the early hours of January 1 (New Year’s Day). Common traditions include attending parties, eating special New Year’s foods, making resolutions for the new year and watching fireworks displays.” (from History.com)

Texas Systems Group celebrated many accomplishments this year:

  • Provided Texas friendly, honest and caring IT support to 40 NEW BrightStar Managed Services clients
  • Expanded our reach to support clients in 67 cities, located in 28 different states
  • Added 14 awesome NEW Team Members this year, including a dedicated Project Manager and an Outside Sales team
  • 3,363 Endpoints supported
  • 13,310 Service Calls received
  • 31,029 Tickets closed
  • Went from 5 to 125 Google Reviews with 5-Star Rating
  • Moved our office from The Domain area to Walnut Creek Business Park

We would like to take a moment to say THANK YOU to our customers and partners for your continued business and your contributions to our success. We are honored to assist your organization and look forward to serving you in 2020!

Texas Systems Group will be closed on New Year’s Day, Wednesday, January 1st.  If you are a BrightStar Managed Service client and you need IT assistance, check out our Client Support Portal or contact us through one the methods below:

  • If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes

Otherwise,

  • Please send an email to support@txsg.com, which we will respond to on Thursday, January 2nd during normal business hours.

 

Wishing you much happiness and success in the New Year!

The TXSG Team

24
Dec

Merry Christmas from all of us at Texas Systems Group!

“Christmas is celebrated on December 25 and is both a sacred religious holiday and a worldwide cultural and commercial phenomenon. For two millennia, people around the world have been observing it with traditions and practices that are both religious and secular in nature. Christians celebrate Christmas Day as the anniversary of the birth of Jesus of Nazareth, a spiritual leader whose teachings form the basis of their religion. Popular customs include exchanging gifts, decorating Christmas trees, attending church, sharing meals with family and friends and, of course, waiting for Santa Claus to arrive. December 25–Christmas Day–has been a federal holiday in the United States since 1870.” (from History.com)

Texas Systems Group will be closed on Christmas Day – Wednesday, December 25th – to celebrate the holiday with our families. If you are a BrightStar Managed Service client and you need IT assistance, check out our Client Support Portal or contact us through one the methods below:

  • If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes

Otherwise,

  • Please send an email to support@txsg.com, which we will respond to on Thursday, December 26th during normal business hours.

 

Wishing you and yours a very safe and happy holiday,

The TXSG Team

20
Dec

Common Misconceptions of Remote IT Support

For many businesses, outsourced IT support provides a secure, cost-effective, and helpful way to manage their IT needs. Sometimes, though, misconceptions about remote IT support prevent businesses from obtaining the technology help they need. Here are some of the most common misconceptions about outsourced IT support. Read on to learn more about how this support can help, not hinder your business. Do not forget to reach out to a managed IT services provider like Texas Systems Group with any questions you might have about how these services can assist your business with its unique IT needs.

Read more

26
Nov

Wishing You a Happy Thanksgiving!

“Thanksgiving Day is a national holiday in the United States, and Thanksgiving 2019 occurs on Thursday, November 28. In 1621, the Plymouth colonists and Wampanoag Indians shared an autumn harvest feast that is acknowledged today as one of the first Thanksgiving celebrations in the colonies. For more than two centuries, days of thanksgiving were celebrated by individual colonies and states. It wasn’t until 1863, in the midst of the Civil War, that President Abraham Lincoln proclaimed a national Thanksgiving Day to be held each November.”
(From History.com)

 

Texas Systems Group will be closed on Thursday and Friday, November 28th and 29th to celebrate the Thanksgiving holiday. We are thankful to our clients, vendors, partners, employees, family, and friends for their support and enabling us to to deliver our Texas friendly, honest and caring IT services!

 

  • If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes

Otherwise,

  • Please send an email to support@txsg.com, which we will respond to on Monday, December 2nd during normal business hours.

 

Forever Grateful,

The TXSG Team

 

*Please note: There will be an after-hours service charge for any support requests not covered under a Managed Service Agreement.

 

15
Nov

Are Managed IT Service Providers for Startups Affordable?

Startups often possess vision and drive in abundance, but lack financial resources. At the same time, they require technological support as they get their businesses up and running. Being able to achieve a high level of technological capability without breaking the budget is critical.

One solution is for startups to hire managed IT service providers (MSPs), like Texas Systems Group. An MSP can offer startups, and other businesses, comprehensive IT services for a fraction of what it would cost the startup to implement these services themselves. There are several reasons that MSPs are affordable solutions for startups.

 

An MSP offers scalable services.

Startups typically start out small. A few employees, a single product, a local focus, form the foundation of the new business. Over time, however, that business hopefully grows. As it grows, it’s IT needs expand as well.

An MSP offers a startup an affordable IT solution by offering scalable services. This means that the startup can pay only for those services that it needs in the beginning. At the same time, the startup can access additional services and capabilities as it, and its technology needs, grow.

There is no need for the startup to pay for more than what it needs at the beginning, and no need to make expensive conversions to new providers as time passes. An MSP handles all of the company’s IT needs, no matter how small or large that company becomes.

 

An MSP offers cutting edge security.

Keeping data safe is critical for any startup. Losing data means losing customers’ trust, losing customers’ business, and losing money. Every hack, security breach, or hour of downtime is a financial loss. Preventing those losses can be well worth any financial investment required.

Managed IT service providers offer startups a way to access cutting edge security within their budget. For example, the MSP can offer cloud backup, disaster recovery, antivirus and malware protection, and more. These services both reduce the instances of hacking and breaches as well as provide quick and reliable data restoration should a disaster occur.

As a result, startups can avoid data losses, security breaches, and costly downtime without needing to implement their own IT security measures. This saves them money both upfront, when paying for security, and down the line, in the form of fewer breaches, more trust with customers, and less downtime.

LEARN MORE: Important Tips for Year-Round Cyber Security

Managed IT service providers charge a single monthly rate.

Most MSPs offer their services for a single monthly rate. This rate is lower than what you would pay if you purchased these services separately or created the infrastructure to handle those tasks in-house. Thanks to this low monthly rate, startups can afford to access a wide range of important IT services without exceeding their budgets.

In addition, the dependability of a single monthly expense allows startups to budget confidently. They always know what they are going to pay for their IT services, so they can always allocate their finances without worrying about unforeseen IT expenses. When they need to scale up their services, they simply contact their MSP to get a new monthly rate for their new services.

 

MSPs catch problems before they occur.

MSPs like Texas Systems Group do not just react to IT problems when they occur. Instead, they proactively seek out and deal with issues before those issues have a chance to impact your company’s IT infrastructure.

This proactive approach can save startups, and other businesses, money by quickly resolving issues before they lead to major downtime, data breaches, or system crashes. As a result, MSPs offer startups a way to save money they would have otherwise spent reacting to problems that had already occurred.

 

MSPs provide IT maintenance.

Replacing equipment can be a large expense. Keeping your equipment and IT infrastructure in good working order can extend its life and prevent costly replacements. For startups looking for affordable IT services, having reliable equipment that is maintained for them can be critical.

Managed IT service providers conduct this maintenance for you. They make sure that the IT infrastructure and equipment is in top working order at all times. They take responsibility for keeping track of installing upgrades and security patches and completing other maintenance tasks. As a result, they provide startups with reliable services for a fraction of the cost.

 

MSPs offer remote support.

Most startups do not possess the financial or physical resources needed to have in-house IT support services. MSPs solve this problem by providing remote IT support. The physical infrastructure remains largely off-site. The startup does not have to make room for this infrastructure or pay for its purchase and installation. This solution is ideal for startups that need to minimize both cost and space requirements.

If you are a startup in the Austin area, you may want to consider IT managed services in Austin. These services are affordable, and they have the potential to save you significant amounts of money in the long run. Managed IT services in Austin offer you scalable services and cutting edge security, while charging you a single monthly rate. These services can catch problems before they occur, thanks to a proactive approach. They offer maintenance and remote support so your startup does not have to worry about creating the physical or financial space for these things.

If you need MSP support, reach out to Texas Systems Group. We offer a wide range of services for many businesses, including high-tech startups. We can provide you with the comprehensive and affordable services your startup needs to thrive.