News

14
Jan

These 5 Core Values are Key to Outstanding Support

What’s the key to Texas Systems Group’s ability to deliver Texas friendly, honest and caring IT support? It’s our Core Values! Our Core Values define who we are as a company, how we serve our clients, how we engage with vendors and partners, and who we choose to employ. They are the heart and soul of TXSG.

1. Strive for Excellence
We do not accept mediocrity. Our standards are set high and we hold each other accountable to achieve them. We want to ensure that each interaction – whether it’s with our clients, vendors or each other – is the best it can be and continuously strive to improve beyond that. First and foremost, we are people helping people in any capacity needed for each situation.

2. Committed to the Team
Our team members are eager to help others and are willing to go above and beyond their primary responsibilities to serve our clients and our company. No single person at Texas Systems Group knows everything, but we can engage each other respectfully and collaborate to solve any issue that comes our way. By working together, there’s nothing that we can’t do!

3. Operate with Integrity and Professionalism
We interact with our clients, vendors, and team with the utmost integrity and conduct ourselves as professionals. When co-founders David Doran and Andrew Lam started Texas Systems Group in 2002, they did so because they wanted to create a company that could deliver friendly and memorable IT support to clients while still remaining totally professional in appearance, communication and demeanor. Mission accomplished!

4. Learn, Grow, Improve
We never stop learning. We love solving challenging problems and sharing our knowledge. When we hire, we are not only looking for people who have impressive skills in their field already – whether their role is technical, administrative or sales – but people who want to learn and continually improve themselves. Technology is ever-changing and advancing, so we must be as well!

5. Humbly Confident
We attract people with positive attitudes that exhibit both humility and confidence. Our staff is able to turn constructive criticism into growth and possesses enough faith in themselves and their abilities to take charge of any situation at hand. Being ‘humbly confident’ may be an oxymoron, but there is a time and place for both!

We live and breathe by our Core Values and Code of Ethics to ensure that we are able to create positive experiences with those we come in contact with.

27
Dec

Team Member Spotlight: Kyle Cosgrove

Kyle CosgroveTexas Systems Group is honored to have Kyle Cosgrove leading our Service Desk Team!Originally Kyle wanted to become an architect, so he got a job as a draftsman at a design firm to be sure that’s the career he wanted to pursue. The firm’s network suffered a catastrophic outage and they lost all of their CAD drawings and files. The internal IT administrator said the network would be down for two weeks so the firm had to send the employees home without pay until they were back up and running. Kyle assisted in creating a peer-to-peer network in the meantime so employees could get back to work, and that’s when he became interested in IT.

Kyle was offered a job at a local IT Service Provider, where he worked for twelve years doing help desk support, project management, complex server implementations and everything in between. When Texas Systems Group was expanding our team and hiring more technicians, a former colleague of Kyle’s highly recommended him and soon after he came on board as a TXSG IT Administrator!

Kyle loves being on the front lines resolving client issues and turning upset customers into happy ones. He is also excited to broaden his knowledge and gain more certifications, particularly in cloud technologies. Since starting with Texas Systems Group in April of 2018, he has gone from being a member of the Service Desk Team to leading it as Service Desk Manager.

In his spare time, Kyle enjoys playing video games and once he finds a gym he likes, he looks forward to getting back into Mixed Martial Arts and jiu-jitsu.

 

Here are some fun facts about Kyle:

  • Star Wars or Star Trek? Spaceballs
  • If you could eat one food for the rest of your life, what would it be? Chicken

 

Here is what a few of our customers have to say about their experience with Kyle:

  • “Kyle was great with his response time and patience!” – Cole N, Non-Profit Organization
  • “Great patience! And he taught me how to fix it myself next time.” – Tracy G, Member Association
21
Dec

4 Useful Tips for Safe Last Minute Online Shopping

The Holiday Season is in full swing and shoppers everywhere are more and more frequently opting to use their credit cards from the comfort of their homes, taking advantage of online deals. We thought we’d take a moment to provide some tips to help you remain cyber-safe while shopping for those last minute gifts and End-of-Season sales:

 

Safe Online Shopping Tip 1

 

1. Careful with the Clicks
We all receive more email promotions than usual around this time of year, and we must all use a little extra caution before clicking those links to promotions! You’ll also be tracking all the incoming shipping notifications for your time-saving online orders, and though you may have dodged the crowds, try to stay vigilant as you sort through those shipment and delay notifications for your orders. Look for typos in emails or website links, which may indicate a phishing scam or fake links. Some potential problems to look for (from a report by DomainTools):

– Extra added letters in a domain, like samsclubb.com
– ‘rn’ disguised as ‘m’ such as in potterybam.com
– 1’s disguised as l’s, as in Koh1s.com
– Added affixes such as target.com-dresses.us

Also, there are tons of fake shopping apps out there, so if you want to download a shopping app from your favorite store, best to get it directly from that store’s website to be sure it’s legitimate.

Read more

21
Dec

We Wish You A Merry Christmas & A Happy New Year!

Christmas and New Year Holidays

 

As the holidays are upon us and 2018 comes to a close, we’d like to extend our warmest wishes for safe and Merry Christmas and very prosperous New Year!  We are grateful for the opportunity to continue to provide Texas friendly, honest and caring IT service and couldn’t do that without the help and support of our customers, employees, vendors, partners, family and friends!

 

Our office will be closed Tuesday, December 25th and Tuesday, January 1st as we celebrate the Christmas and New Years holidays with our loved ones.

  • If you need immediate technical assistance on these days, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes

Otherwise,

  • Please send an email to support@txsg.com, which we will respond to the next business day during normal operating hours.

 

Many blessings,

The TXSG Team

21
Nov

Happy Thanksgiving from TXSG!

Thanksgiving 2018

 

Texas Systems Group would like to take a moment to thank all of the amazing people that enable us to provide Texas friendly IT support. Our sincerest appreciation to our customers, employees, vendors, partners, families, and friends –
we couldn’t do this without all of you!

 

We will be closed on Thursday and Friday, November 22nd and 23rd, in honor of the Thanksgiving holiday.

  • If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes

Otherwise,

  • Please send an email to support@txsg.com, which we will respond to on Monday, November 26th during normal business hours.

 

With Gratitude,

The TXSG Team

 

*Please note: There will be an after hours service charge for any support requests not covered under a Managed Service Agreement.