11
Oct

Your Managed IT Service Provider Alone Cannot Eliminate IT Security Risks

Even if your organization uses a Managed IT Service Provider with many security solutions guarding you against hackers, you still may fall victim to a cyberattack. If you, your employees or colleagues practice unsafe habits online, you could be leaving the door wide open for bad guys to steal sensitive information, infect your network and hinder your daily operations. Employees are one of the biggest threats to your data security, even with other effective solutions in place.

October is National Cyber Security Awareness Month (NCSAM). NCSAM was created in collaboration with the US Department of Homeland Security and the National Cyber Security Alliance to ensure you have the resources needed to stay safer, more secure online. We want to take the opportunity this month to educate you on what you can do to help protect your organization’s sensitive data.

It’s everybody’s responsibility to understand what cybersecurity threats they are faced with and how to prevent cyberattacks in the workplace. The most effective way is to combine the efforts of your Managed IT Services with end-user education. Each week we will provide helpful tips that you can use to ensure you are doing your part to stay safe online.

Own IT

Take ownership of your social media cybersecurity. Every time you log in to a social network – whether on a computer or mobile device – make sure you are practicing safe habits. Especially if you use that same computer or device to access company information. Safe habits include being careful about what you post on social media, keeping your mobile apps up-to-date and ensuring your privacy settings are turned on.

Secure IT

We will take a look at ways to help keep your identity and sensitive information safe on the internet. This includes password best practices and how to shop online safely. We’ll also discuss what phishing is and ways you can spot a phishing email or message.

Protect IT

Keeping your personal information safe is important, but you must also do your best to protect your organization’s information. Remote workers are becoming more and more common, which increases the risk of exposing company data. We will discuss some easy tips to safely connect to public Wi-Fi and help reduce your risk of attacks.

Employee cybersecurity training coupled with robust Managed IT Service security solutions is the best way to effectively protect your organization against attacks.

24
Sep

TXSG’s Core Values Are What Helps Us Deliver Texas Friendly IT Support

Our Core Values defines our customer-centric service delivery and is the reason we are ranked as one of the top Managed IT Service Providers in Austin. We hire, review and sometimes release employees back into the workforce based on their performance in these 5 areas. They are key in our ability to deliver our Texas friendly, honest and caring IT support to our clients.

Check out our latest video about What We Value.

Is this your type of work environment? Check our Careers page for more info on joining our team!

Read the transcript

Christine Lee – CFO

“Whenever we’re looking to hire a new employee or even review our current employees, we use our Core Values for the basis of those discussions. It helps serve our clients because we are able to have a similar mindset. When you’re able to work with someone who’s Humbly Confident like you are, it helps us all to be on the same page and collaborate better together. In the end, helps serve our clients because we’re able to give them the best service and consistent service that they can expect from us.”

 

Joel Gough – IT Administrator

“I would describe the Core Values as being like legs on a table. They all need to be there for everybody to deliver the kind of service that’s expected of us. If you’re not Humbly Confident, you’re not going to want to Learn, Grow, and Improve. If everyone’s not Learning, Growing, and Improving then the Commitment to the Team is going to suffer. We want to Operate with Integrity and Professionalism to make sure that we can deliver the highest quality of service that we can and Strive for Excellence. All of those values are there in order for us to do our job the right way.”

 

Dinah Neveu – HR office Manager

“I would say that Committed to the Team is the Core Value that sets us apart from other companies, mainly because we are such a team-oriented environment. When people come into work they work hard for the betterment of the company. And one of the things I love about this place is that pretty much the second that you even look like you’re in need of help, someone recognizes it and someone offers to assist you. And that’s how our techs are with our customers and it’s just an extremely accommodating and supportive environment.”

 

Kyle Cosgrove – Service Desk Manager

“Being part of the Operations Team, we deal a lot with the goals that we set and we set the bar relatively high. We have no issues passing that bar each time. But it’s kinda that drive for excellence and all the team members really pushing to meet those values and metrics. I think that really sets us apart from any other place I’ve seen.”

 

Kevin Fritz – Service Coordinator

“IT support customers want to be treated like people too, and I think that a lot of places kind of miss that. Professionalism and integrity are essential to creating a good relationship with the customer in a friendly way, being able to help them with their issue. I think that that’s really important for customers to feel like they can call you and talk to you about anything.”

 

David Doran – CEO

“Our Core Values at Texas Systems Group are essential to our success because these Core Values define who we are. It’s the principals we live by, defines our culture. More importantly, it helps us bring a unified team together that believe in the same common purpose. With this common purpose of wanting to provide our Texas friendly, honest and caring IT support we’re able to deliver just phenomenal customer service.”

20
Sep

Event Recap: TXSG Open House & Technology Showcase

If you didn’t get a chance to come to our Open House & Technology Showcase on Thursday, September 12th, we’re sorry you missed out! It was a great night and everyone enjoyed themselves. Food and drinks were consumed, photos were snapped, fun was had, and some pretty sweet prizes were given away.

Read more

30
Aug

TXSG will be closed Monday, September 2nd for Labor Day

Labor Day

“Labor Day 2019 is on Monday, September 2nd. Labor Day pays tribute to the contributions and achievements of American workers and is traditionally observed on the first Monday in September. It was created by the labor movement in the late 19th century and became a federal holiday in 1894. Labor Day weekend also symbolizes the end of summer for many Americans, and is celebrated with parties, street parades and athletic events.”
(From History.com)

Texas Systems Group will be closed on Monday, September 2nd to celebrate Labor Day.

• If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes.

Otherwise,

• Please send an email to support@txsg.com, which we will respond to on Tuesday, September 3rd during normal business hours.

Have a great holiday weekend!
The TXSG Team

21
Aug

How Can Managed Cloud Service Providers Keep Data Secure?

Managed Cloud Service

Managed cloud service providers (MSPs) offer valuable resources to businesses that desire outside support for operations such as data storage, IT support, cloud computing, and more. However, they often have to overcome the perception among their clients that their solutions are less secure than is an on-site data center.

The question “how can managed cloud service providers keep data secure?” actually has many answers. When used in combination with each other, these solutions can make MSPs more secure than on-site data centers while offering clients the advantages of the cloud. An IT services firm like TXSG can help providers offer the most secure data protection systems around in order to ensure data safety and win over the confidence of their clients, as well as offer you the highest level of data security ourselves.

 

Managed cloud service providers can install firewalls.

External and internal firewalls can work together to prohibit unauthorized access to data. Firewalls can examine any incoming data requests and evaluate them for potential threats and unauthorized requests. Requests that do not pass the inspection are refused access to the data. The right combination of external and internal firewalls can create a powerful barrier to potential breaches, improving the security of the data handled by managed cloud service providers.

 

Managed cloud service providers can create end-to-end encryption for all their data.

Data in transit is at risk unless it is carefully protected through encryption. As a result, all service providers can enhance their data security by offering end-to-end encryption. This means that at every point along the way between servers, information is encrypted. The data cannot be accessed without the use of a secret key. End-to-end encryption protects the data at every point throughout its transmission in order to avoid hacking and security breaches that could spell disaster for clients of service providers who depend upon the security of their sensitive information.

 

Managed cloud service providers can encrypt data at rest.

Encryption while data is on the move is critical, but service providers also need to encrypt data when it is at rest. This means that data should require a key (such as a password) to access it, even when it is sitting on a secure server or on the end-user’s device. Encryption of data at rest makes it difficult for unauthorized users to access information from service providers, even if they manage to breach the server’s security.

 

Managed cloud service providers can provide granular user access to information.

Another level of security that managed cloud service providers can install on their data is user access. Instead of allowing any user on a server or device to access data, they can authorize only certain users to view the information. As a result, even if a user manages to get to a file, they cannot access the information on that file unless they are listed as an authorized user.

 

Managed cloud service providers can encrypt access to specific types of data.

Layered security is a smart approach for providers. One way to add layers of protection to sensitive data is to encrypt specific types of information within files. For example, while a client database might be encrypted, providers may choose to also require passwords to access specific client entries within that database, or to access particularly sensitive pieces of information like social security numbers or credit card numbers. This granular encryption ensures that the most sensitive data is safe even in the event of a security breach at the level of the server or even the file itself.

 

Managed cloud service providers should automatically delete data that is no longer needed.

Much of the data security that service providers implement will deal with existing data. The best security practices ensure that the data under the MSP’s care is preserved without tampering by unauthorized sources. However, there are times when deleting information is actually the best security measure possible.

Usually, deleting data occurs when it is no longer needed. For example, a client may request to be removed from a mailing list. Someone may pass away, or a credit card or bank account may close. Under these circumstances, service providers should have processes in place that allow for the immediate deletion of this information.

 

Managed cloud service providers can provide private cloud hosting.

It is often considered a public act to place information on the cloud. Sharing the cloud with others can increase the security risks for service providers who are trying to keep client information safe. Sometimes, managed cloud service providers instead need to implement private cloud hosting. This means putting their clients’ information in the cloud, but on private servers that are dedicated to their clients and not shared by others.

Learn more about Cyber Security HERE

Keeping data secure is one of the primary responsibilities of managed cloud service providers. It is also very possible when these MSPs implement the right processes. Firewalls can prevent unauthorized access of information. End-to-end encryption, and the encryption of data at rest can preserve the privacy of information no matter where it is. Granular user access to information, as well as encryption of specific types of information, can add useful layers of security. Automatic deletion of unneeded information, as well as private cloud hosting, can also provide greater security for clients’ personal data.

Here at TXSG, we offer a range of services to secure data. We can help you create the data security solutions you need to preserve client data, no matter how sensitive it is. We can also preserve your data in a way that ensures its integrity and security for the long term.