19
Feb

This is the Key to TXSG’s Superior Service

We provide IT support for various clients both here in Texas as well as across the United States. And it’s more than just IT, we create relationships with our clients and help them improve their business.

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You choose Texas Systems Group because of our service. That’s what it comes down to. Your employees want responsive service. Your employees want to be able to pick the phone up and call for help and get the help they need to quickly solve their problems so they can continue working, accelerating. It’s all about customer service. We can design solutions and we can implement projects and we do tech really, really well. But without that customer service, that passion for serving others, we wouldn’t be successful. It’s that Texas friendly, honest and caring IT support that we continuously deliver over and over each day.

We want to make sure that your IT issues are taken care of in regards to the follow-ups to make sure that any issues that you have are addressed quickly. You know, we have a proven process to track our tickets to make sure that things are followed up and nothing falls through the cracks.

I think the biggest thing that sets us apart is our people because our people are so friendly and everyone here is just so helpful. It’s just amazing the amount of feedback that we get from our customers how happy they are to have us as their service provider.

We rely heavily on each other on that quick communication to be able to share some of that knowledge. We have some people that are very knowledgeable in data backup and data recovery. We have some people that are very knowledgeable about what goes on in our data center and we share that very quickly. And that’s honestly what I enjoy about working here is that I can always go to someone and be able to get quick solutions and there’s always someone here that’s going to give me the time of day to sort of work through those with me and also with the client.

The value of Texas Systems Group is the type of service that we provide and the efficiency in which we can provide it. We have tech staff that is available 24/7 and we’re not just here to get the immediate fix but we really want to provide a long-term solution so that you don’t continue to have the same issue reoccurring.

I think we do service better than any of the competitors. You can go out and find any company that can provide certifications or a set of technical skills or a set of products. And really where we differentiate ourselves is on the service side. We look for people who have a humble attitude, who reflect professionalism and who are striving for excellence in all that they do. And those things really work together to make us a really great company.

28
Jan

Important Information In Honor Of Data Privacy Day

 

WHAT IS DATA PRIVACY DAY?

Millions of people are unaware of and uninformed about how their personal information is being used, collected or shared in our digital society. Data Privacy Day aims to inspire dialogue and empower individuals and companies to take action. It began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe. Data Protection Day commemorates the Jan. 28, 1981, signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection. Data Privacy Day is observed annually on Jan. 28.

The National Cyber Security Alliance (NCSA) officially leads the Data Privacy Day campaign and is advised by a distinguished advisory committee of privacy professionals to help the campaign align with the most current privacy issues in a thoughtful and meaningful way.

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14
Jan

These 5 Core Values are Key to Outstanding Support

What’s the key to Texas Systems Group’s ability to deliver Texas friendly, honest and caring IT support? It’s our Core Values! Our Core Values define who we are as a company, how we serve our clients, how we engage with vendors and partners, and who we choose to employ. They are the heart and soul of TXSG.

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27
Dec

Team Member Spotlight: Kyle Cosgrove

Kyle CosgroveTexas Systems Group is honored to have Kyle Cosgrove leading our Service Desk Team!

Originally Kyle wanted to become an architect, so he got a job as a draftsman at a design firm to be sure that’s the career he wanted to pursue. The firm’s network suffered a catastrophic outage and they lost all of their CAD drawings and files. The internal IT administrator said the network would be down for two weeks so the firm had to send the employees home without pay until they were back up and running. Kyle assisted in creating a peer-to-peer network in the meantime so employees could get back to work, and that’s when he became interested in IT.

 

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21
Dec

4 Useful Tips for Safe Last Minute Online Shopping

The Holiday Season is in full swing and shoppers everywhere are more and more frequently opting to use their credit cards from the comfort of their homes, taking advantage of online deals. We thought we’d take a moment to provide some tips to help you remain cyber-safe while shopping for those last minute gifts and End-of-Season sales:

 

Safe Online Shopping Tip 1

 

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