24
Sep

TXSG’s Core Values Are What Helps Us Deliver Texas Friendly IT Support

Our Core Values defines our customer-centric service delivery and is the reason we are ranked as one of the top Managed IT Service Providers in Austin. We hire, review and sometimes release employees back into the workforce based on their performance in these 5 areas. They are key in our ability to deliver our Texas friendly, honest and caring IT support to our clients.

Check out our latest video about What We Value.

Is this your type of work environment? Check our Careers page for more info on joining our team!

Read the transcript

Christine Lee – CFO

“Whenever we’re looking to hire a new employee or even review our current employees, we use our Core Values for the basis of those discussions. It helps serve our clients because we are able to have a similar mindset. When you’re able to work with someone who’s Humbly Confident like you are, it helps us all to be on the same page and collaborate better together. In the end, helps serve our clients because we’re able to give them the best service and consistent service that they can expect from us.”

 

Joel Gough – IT Administrator

“I would describe the Core Values as being like legs on a table. They all need to be there for everybody to deliver the kind of service that’s expected of us. If you’re not Humbly Confident, you’re not going to want to Learn, Grow, and Improve. If everyone’s not Learning, Growing, and Improving then the Commitment to the Team is going to suffer. We want to Operate with Integrity and Professionalism to make sure that we can deliver the highest quality of service that we can and Strive for Excellence. All of those values are there in order for us to do our job the right way.”

 

Dinah Neveu – HR office Manager

“I would say that Committed to the Team is the Core Value that sets us apart from other companies, mainly because we are such a team-oriented environment. When people come into work they work hard for the betterment of the company. And one of the things I love about this place is that pretty much the second that you even look like you’re in need of help, someone recognizes it and someone offers to assist you. And that’s how our techs are with our customers and it’s just an extremely accommodating and supportive environment.”

 

Kyle Cosgrove – Service Desk Manager

“Being part of the Operations Team, we deal a lot with the goals that we set and we set the bar relatively high. We have no issues passing that bar each time. But it’s kinda that drive for excellence and all the team members really pushing to meet those values and metrics. I think that really sets us apart from any other place I’ve seen.”

 

Kevin Fritz – Service Coordinator

“IT support customers want to be treated like people too, and I think that a lot of places kind of miss that. Professionalism and integrity are essential to creating a good relationship with the customer in a friendly way, being able to help them with their issue. I think that that’s really important for customers to feel like they can call you and talk to you about anything.”

 

David Doran – CEO

“Our Core Values at Texas Systems Group are essential to our success because these Core Values define who we are. It’s the principals we live by, defines our culture. More importantly, it helps us bring a unified team together that believe in the same common purpose. With this common purpose of wanting to provide our Texas friendly, honest and caring IT support we’re able to deliver just phenomenal customer service.”

20
Sep

Event Recap: TXSG Open House & Technology Showcase

If you didn’t get a chance to come to our Open House & Technology Showcase on Thursday, September 12th, we’re sorry you missed out! It was a great night and everyone enjoyed themselves. Food and drinks were consumed, photos were snapped, fun was had, and some pretty sweet prizes were given away.

Read more

19
Sep

Challenges That Healthcare IT Managed Service Providers Can Address for Freestanding Emergency Centers

Freestanding emergency centers (FECs) are saving lives in areas where traditional hospital emergency rooms cannot survive. With a smaller footprint and smaller budget than traditional ERs, they cost less to build and run. At the same time, they offer identical, life-saving services to hospital emergency rooms, complete with 24//7/365 availability, specialists on-call, and advanced medical capabilities.

Servicing the IT needs of these centers can be a challenge. In fact, the IT needs of FECs are complex and demanding. However, a seamless, integrated IT infrastructure is critical to the survival of the FECs. That is why Texas Systems Group (TXSG) is developing, and implementing, revolutionary solutions for these organizations. Here are some of the challenges that healthcare IT managed service providers like TXSG can address for freestanding emergency centers.

 

Challenge 1: Hiring in-house technicians to be available 24x7x365 is expensive.

Saving lives is the number one priority of FECs. However, in order to do so effectively, they need to be able to work with a smaller budget than do traditional hospital ERs. Operating on a lean budget is particularly important in areas with high rates of uninsured individuals and low incomes.

Faced with financial constraints, FECs must provide cutting edge IT services without hiring in-house technicians to be available 24/7/365. These emergency centers need an IT infrastructure that can immediately deal with problems, offer uninterrupted uptime, handle frequent staff transitions, maintain patient data security, and more. However, hiring in-house staff to implement this infrastructure is simply too expensive.

 

Solution: Healthcare IT managed service providers charge one low monthly per-device fee for IT support day and night.

Healthcare IT managed service providers offer a solution for FECs. They charge one low monthly per-device fee for IT support day and night. For three locations of the Austin Emergency Center, for example, healthcare IT managed service provider TXSG was able to offer the highest level of IT support for extremely affordable prices. Those cost savings from an experienced healthcare IT managed service provider can mean the difference between surviving and closing down for many FECs.

 

Challenge 2: Network and computers need to work fast, all the time.

Healthcare, and FECs in particular, are unique in that they cannot tolerate any downtime when it comes to their IT infrastructure. Downtime can be the difference between life and death for patients. Outsourcing IT can be risky, because it increases the response time when problems arise. In a crisis, waiting even a few hours for a technician to arrive and resolve an issue can put patient lives at risk.

 

Solution: Healthcare IT managed service providers monitor, manage, and maintain systems proactively to cut down on issues, as well as reactively to quickly address any problems that may arise.

Healthcare IT managed service providers offer a solution in the form of proactive management of IT systems. Rather than reacting to issues, the TXSG model identifies and addresses them before they occur. In the rare instances when problems do arise, healthcare IT managed service providers like TXSG also reactively address these issues quickly. We are available any time of the day or night, and can even send local technicians armed with specific instructions on resolving the problem to rapidly get the system up and running again.

 

Challenge 3: FECs operate the same as a full-blown emergency room at a hospital but within a smaller footprint.

Freestanding emergency rooms offer identical services to hospital emergency rooms. However, they do so with a smaller budget and in a smaller space. Adding a full-blown IT department in-house is simply unrealistic when it comes to maintaining this smaller footprint.

 

Solution: Healthcare IT managed service providers are located off-site and do not take up space or precious resources within the building.

Healthcare IT managed service providers offer a solution by being located off-site. As such, they do not require space or resources within the FEC. This leaves space and resources to be dedicated to the other critical functions of the FEC, and allows the FEC to maintain the small footprint that allows it to succeed at saving lives within its community.

 

Challenge 4: FECs need to create procedures to accommodate frequent staff transitions.

In order to provide life saving care around the clock, FECs need to maintain a large staff. The frequent transitions required by this large staff means that FECs need to possess intelligent, thoughtful procedures and a flawless IT infrastructure.

 

Solution: Healthcare IT managed service providers typically already have processes in place to streamline staff onboarding and offboarding.

Healthcare IT managed service providers do not believe in reinventing the wheel. Instead, they use processes they already have in place to streamline the onboarding and offboarding of staff. The result is a process that seamlessly allows staff to transition whenever necessary without any hiccups in the IT infrastructure or patient care.

 

Challenge 5: FECs need to be able to hire and manage IT experts who understand the healthcare industry and their unique needs.

The IT needs of the healthcare industry are unlike those of any other industry. In order to meet these needs well, FECs need IT experts who understand the industry and its unique needs. Not just any IT service provider will do.

 

Solution: Healthcare IT managed service providers often specialize in and are successful at servicing specific areas and know how to solve and prevent problems, address compliance issues, work with specialized software, and understand the operations of organizations within those industries.

Healthcare IT managed service providers have expertise specifically in the healthcare field. When it comes to healthcare IT managed service provider TXSG, we have experience helping multiple FECs find and integrate IT solutions for their business models. As a result, we can help to proactively prevent problems, make sure the FEC is in compliance, and more.

FECs face unique challenges when it comes to their IT needs. That is why they need the assistance of healthcare IT managed service providers like TXSG. We implement solutions that save money, reduce the FEC’s footprint, provide necessary uptime and support, seamlessly onboard and offboard staff, and cater to the unique needs of the healthcare industry.