Texas Systems Group is thrilled to welcome Christian Dyess to the Service Desk Team!

Christian began taking interest in computers and networking in high school, building his own gaming computer and attending LAN parties with his friends. After high school, he went to college to pursue a business degree but a few years later he decided to get a formal education in information technology.  He received Associate degrees in Network Security and Computer Systems Networking from Texas State Technical College.

Christian worked at a local datacenter and hosting company for 5 years, but decided he wanted a change from providing support to network admins and working the night shift. He recognized that managed service was the direction the IT industry was going and wanted to use his talents to assist business end users. In April he was hired as an IT Administrator on TXSG’s Service Desk Team and we are very happy he came on board!

In his spare time, Christian still plays video games but also enjoys board games, the outdoors, swimming in his pool and being a dad!

A couple more fun facts about Christian:

• Star Wars or Star Trek? Star Wars
• If you could eat one food for the rest of your life, what would it be? Steak or Sushi

What our customers have to say about working with Christian:

• “Christian was very patient with me and helpful in getting the old computer restarted. Thank you.” – B Hart, Member Association
• “Christian was very helpful, and my computer did not crash at all yesterday. Thank you!” – Nicole H, Non-Profit Organization

For Texas Systems Group, it’s all about consistently providing Texas friendly, honest and caring customer service. It is what sets us apart from all the other IT Service Providers out there. Our current Customer Satisfaction Score is 9.91/10, thanks to our well trained, highly professional and Texas friendly technical team!

Here are just a few of the 5 Star Ratings we have received in the past month –

• Cory is ALWAYS great to work with. He is professional, and calming when my desktop gets wonky. I appreciate him greatly. – E. Damon, Healthcare Organization
• Great job!!! I called in for a little guidance on Shari’s issue and while Anh Tuan was working on it, Jennifer reported the same issue. Anh Tuan had both of them up and running in no time. That’s superior service. I couldn’t have asked for anything more on this ticket. – Tom R., Architectural Design Firm
• So very helpful! Always the best service! – Andrea B., Propery Management Company
• Courteous and professional. I appreciate the helpful explanation about the situation. Quick and easy resolution of the problem. Thanks. – K. Lilly, Non-Profit Organization
• Always great customer service! – Dr. G, Healthcare Organization
• Quick and easy resolution of problem. Kyle was professional and courteous. Thanks. – K. Lilly, Non-Profit Organization
• Justin is awesome!!! – Anne L., Healthcare Organization
• Good communication and follow through. Task completed very quickly and confirmation in the form of an image. I appreciate that. – Tom R., Architectural Design Firm
• Anh and Nathan were very helpful in solving the problem – C. Edwards, Non-Profit Organization
• He replied to my request promptly. He was very professional in his demeanor. Thanks again. – A. Lozano, Healthcare Organization

We couldn’t be more honored to receive such awesome feedback from our clients! Check out these and other reviews on our BizRatings page.

“The Fourth of July – also known as Independence Day or July 4th – has been a federal holiday in the United States since 1941, but the tradition of Independence Day celebrations goes back to the 18th century and the American Revolution. On July 2nd, 1776, the Continental Congress voted in favor of independence, and two days later delegates from the 13 colonies adopted the Declaration of Independence, a historic document drafted by Thomas Jefferson. From 1776 to the present day, July 4th has been celebrated as the birth of American independence, with festivities ranging from fireworks, parades and concerts to more casual family gatherings and barbecues.” (From History.com)

Texas Systems Group will be closed Wednesday, July 4th as we celebrate Independence Day.

• If you need immediate technical assistance, please call 512.249.5252 and select Option 2 to have an on-call technician return your call within 30 minutes.

Otherwise,

• Please send an email to support@txsg.com, which we will respond to on Thursday, July 5th during normal business hours.

Many thanks,

The TXSG Team

*Please note: There will be an after hours service charge for any support requests not covered under a Managed Service Agreement.