Company marks 15 years of delivering Texas-friendly, honest and caring customer service with comprehensive IT support
Texas Systems Group just celebrated its 15th anniversary and founders David Doran and Andrew Lam are now taking their customer-driven, Texas-friendly IT managed services company and focusing on expanding services throughout the state of Texas.
“We are very excited to share our good news. Our strong commitment to our core values enables us to build this company based on nearly 99% referrals for the past 15 years,” said David Doran. “We pride ourselves on having the highest level of technical expertise while yet being able to deliver the Texas-friendly, honest and caring IT support that our customer have come to expect.”
Texas Systems Group continues to be more than an Information Technology company, with a primary focus on providing our clients with a Texas-friendly experience each and every time they contact us. Just over the past year, TXSG supported 11,045 Service Desk calls, closed 22,077 tickets and helped 339 clients located throughout the United States. The TXSG team is made up of passionate, honest, and caring people that love helping others. “Our client’s employees don’t always remember the tech issue they had last month, but they never forget the warm and caring experience they had while working with our team” stated Andrew Lam.
Our IT service teams are empowered and have the resources to deliver the kind of customer service you only dream about. Information Technology is our business, but customer services is our passion and our reach occasionally extends past IT. Texas Systems Group’s Techs are known to stop and change a nurse’s flat tire in the parking lot so she could drive home, as well as help a client relocate a refrigerator.
TXSG delivers Texas-friendly, honest, and caring IT support
We love to show off our operations and encourage companies located within Texas to come see our amazing team in action. We also specialize in supporting both healthcare organizations and businesses with multiple locations! Give us a call and come see for yourself how we can make your staff love their information technology!
He’s at it again! Victor Nunez, one of Texas Systems Group’s IT Managers, just finished another set of certifications. In keeping up with TXSG’s dedication to our client’s networks, servers, and security, Victor successfully completed his CCNP Routing & Switching Exam, MCSE Server Exam and his ITIL Foundation Exam. His hard work in achieving these certifications exemplifies his commitment to Texas Systems Group’s “Learn, Grow, and Improve” core value.
Over the course of this past year Victor has shown his vigilance towards keeping our clients safeguarded from threats. Each of these certifications require multiple exams to reach expert level and Victor has continued to rack these certifications up! The CCNP Routing & Switching Exam is the third exam in the four-part Cisco exam series that encompasses start to finish on a Cisco network as well as work with specialists on “advanced security, voice, wireless and video solutions.” In order to reach the Microsoft Certified Expert Exam level you have to pass 5 exams in the Microsoft series.
The ITIL Foundation Exam ensures that your IT tech is up to speed on core competency requirements in the IT Manager realm. These series of exams not only allow us to maintain extreme security but also provide versatility in different IT arenas allowing TXSG to better serve a more widespread variety of companies.
Check us out – Read more about TXSG and how our Texas Friendly, honest and caring certified technicians can help your company!